Terms and Conditions

Welcome to HolisticHealingYou! By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree to these Terms and Conditions, you should not use this website.

1. General Information

These Terms & Conditions apply to all visitors, users, and customers of the HolisticHealingYou website and our services.

2. Product Information

We make every effort to ensure that the products on our website are accurately described, but there may be instances where discrepancies arise, such as with colors, sizes, or specifications. We reserve the right to modify or update product information at any time without prior notice.

3. Ordering & Payment

  • Order Acceptance: Once an order is placed through the website, you will receive an order confirmation email. This email confirms that we have received your order, but does not guarantee acceptance. We reserve the right to refuse or cancel orders at our discretion, including but not limited to cases of product availability, errors in pricing, or suspected fraudulent activity.

  • Payment: All prices are listed in GBP (£) and are inclusive of VAT (Value Added Tax), where applicable. We accept payments via major credit and debit cards, PayPal, and other available methods through our payment gateway.

  • Order Cancellation: If you wish to cancel or modify your order, please contact us immediately at holistichealingyou@gmail.com. Once your order has been processed, cancellations may not be possible.

4. Shipping & Delivery

  • Shipping: We offer shipping to addresses within the UK. International shipping options may be available. Please refer to our Shipping Policy for more details on delivery times, shipping fees, and carriers.

  • Delivery Times: Delivery times may vary depending on your location, the availability of products, and other factors. We strive to deliver all orders in a timely manner, but we cannot guarantee specific delivery dates.

  • Incorrect Address: Please ensure that you provide accurate shipping information. We are not responsible for delays or issues caused by incorrect or incomplete address details.

5. Returns & Refunds

We offer a 14-day return policy in compliance with UK consumer law. If you are not satisfied with your purchase, you may return it within 14 days of receiving your order for a full refund, provided the item is unused, in its original condition, and in the original packaging.

  • Non-returnable Items: Some items, such as personalized or perishable goods, may not be eligible for returns. Please refer to our Returns Policy for more information.

  • Refund Process: Refunds will be processed to the original payment method once the returned items are received and inspected.

6. Intellectual Property

All content on the HolisticHealingYou website, including text, images, logos, graphics, and product descriptions, is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of our content without our prior written consent.

7. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data. By using our website, you agree to the collection and use of your information in accordance with our Privacy Policy.

We use secure encryption methods to protect your payment and personal data, and we will never share or sell your information to third parties except where necessary to complete your transactions or as required by law.

8. Liability

HolisticHealingYou is not responsible for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or the purchase of our products. While we take every effort to ensure the accuracy and reliability of the information on our site, we make no representations or warranties regarding the completeness or accuracy of such information.

9. Limitation of Liability

To the fullest extent permitted by law, HolisticHealingYou shall not be liable for any loss or damage arising from:

  • Use or inability to use our website
  • Use of our products in any manner other than intended
  • Any errors, inaccuracies, or omissions on our website
  • Any disruption to services or website downtime

Our liability to you is limited to the total value of the product(s) purchased from our website.

10. Changes to Terms & Conditions

We reserve the right to modify, update, or change these Terms & Conditions at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our website after any changes are posted, you agree to the revised Terms & Conditions.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts of Scotland, UK, if applicable.

12. Contact Us

If you have any questions about these Terms & Conditions, or if you need assistance with your order, please contact us: