Return & Refund Policy

At HolisticHealingYou, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy in line with UK consumer law. Please read the following guidelines for returns and refunds.

1. Return Policy (14 Days)

If you change your mind or are not satisfied with your purchase, you may return your items within 14 days from the date you receive your order.

  • Eligibility for Returns:

    • The item must be unused, in its original condition, and in its original packaging.
    • You must return the product within 14 days from the date of receipt.
    • The product must not be a personalized, perishable, or sealed item (such as certain essential oils or bath bombs) if opened.

  • How to Return:

    • To initiate a return, please contact us at holistichealingyou@gmail.com within 14 days of receiving your order.
    • Provide your order number, item(s) you wish to return, and reason for return.
    • Once we approve your return, you will be provided with instructions on how to send the item(s) back to us.

  • Return Shipping Costs:

    • The customer is responsible for return shipping fees unless the item received is faulty or incorrect.
    • We recommend using a tracked delivery service to ensure your return is received safely. HolisticHealingYou is not responsible for items lost in transit.

2. Refund Policy (2 Working Days)

Once we receive and inspect your returned item(s), we will process your refund within 2 working days.

  • Refund Process:

    • The refund will be issued to the original payment method used during the purchase.
    • You will receive a confirmation email once your refund has been processed. Depending on your bank or payment provider, it may take up to 5-7 working days for the refund to appear in your account.

  • Partial Refunds:

    • If the returned item is not in its original condition (e.g., damaged, opened, or missing parts), we reserve the right to issue a partial refund or deny the return request.

3. Non-Returnable Items

Certain items cannot be returned unless they are faulty or damaged:

  • Personalized items
  • Sealed or perishable goods (such as opened essential oils, bath bombs, or other hygiene products)
  • Gift cards

4. Faulty or Incorrect Items

If you have received an item that is faulty, damaged, or incorrect, please contact us immediately at holistichealingyou@gmail.com with the following information:

  • Your order number
  • A description of the issue
  • Photos of the faulty or incorrect item(s)

We will arrange for a replacement or refund at no additional cost to you. HolisticHealingYou will cover return shipping costs for faulty or incorrect items.

5. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the item for a refund and place a new order for the desired product.

6. Customer Responsibilities

It is your responsibility to ensure that the items are returned safely and in the condition required. Any items returned that do not meet the return policy criteria (such as being used, damaged, or opened) may not be eligible for a refund.

7. Contact Us

If you have any questions or need further assistance regarding returns or refunds, please do not hesitate to contact us: